Programme Schedule

Duration of the programme

The Management Trainee Programme can be of twelve or eighteen months duration, depending on your level of previous studies. The duration of the programme will be decided by the Director of Human Resources.

The following is recommended

• 12 months for Trainees who have completed a degree in hospitality related studies.
• 18 months for Trainees who have completed an associate degree in hospitality related studies or a degree in a non-hospitality specific field.

Designing a customised programme Your Management Trainee Programme will be designed so that you will reach a level of competence required to take on a junior management position at the end of your programme. Depending on your prior experience, the programme allows a degree of customisation; especially in the choice of special assignments and projects (a worksheet for these is attached). With this in mind, your programme will be carefully crafted, and through a process of collaboration agreed to by your Director of Human Resources, Training Manager and you.

What trainees have to say...

"It was my dream to join Burj Al Arab from the first moment I saw the hotel in a German TV documentary 5 years ago. I just loved the idea to be part of the only 7star Hotel team in the world. I am really thankful to everyone involved to have had the opportunity right after my graduation from the Swiss college to join as a Management Trainee and especially to whoever believed in my abilities and skills to bestow me the responsibility of a Guest Service Manager after having completed the Traineeship. The uniqueness of the great multicultural and friendly team at Burj Al Arab made possible a very fast integration. After two years of professional and personal growth within the company I know that I have made the right choice. It is exciting to be part of Jumeirah and look forward to the many future opportunities that are part if Jumeirah’s breathtaking worldwide expansion."

Giovanni Ermito
Manager, Guest Services
Burj Al Arab

Examples of Training Programs

Following are sample program outlines for traineeships in Human Resources, Food and Beverage, Front Office and Marketing and Sales

Example Management Traineeship Programme – Human Resources

Administration

• Explain the main processes in Human Resources
• Manage the Reception area and execute standard administrative procedures
• Administer the arrival process
• Arrange and administer vacation, emergency and business flights
• Interact effectively with the Dubai Immigration department

Compensation and Benefits

• State the purpose of the Compensation & Benefits function
• Explain a total remuneration approach and typical remuneration components
• Explain how the Compensation & Benefits function supports the organisation
• Benchmark a position in appropriate local and international markets
• Use basic job analysis and evaluation principles to compare different job roles
• Calculate total payroll and related costs for individual colleagues

Recruitment

• Explain how the recruitment process is handled within Jumeirah
• How the Recruitment department supports the SBUs and SSUs
• Establish the best way to fill a vacancy
• Review applications and select/ manage the response
• Pre-screen potential candidates
• Interview potential candidates for junior roles (D&E Grades)

Learning and Development

• State the purpose of the Learning and Development function
• Explain how the Learning and Development function supports the organisation
• Explain the aims of the Jumeirah Performance Management Centre
• Design and deliver a basic training programme

Group Human Resources

• Complete all colleague administrative duties at a coordinator level
• Facilitate selected components of the performance management cycle
• Complete all recruitment and selection duties for a D grade colleague
• Prepare written communication material and facilitate focus group sessions

Colleague Accommodation

• Explain the duties of the Accommodation Manager
• Assist in the administrative duties within the colleague housing area
• Explain the duties of the linen room, mail counter, and the security team

SBU Human Resources

• Explain SBU Human Resources polices and procedures
• Understand and utilise the Human Resources Management system
• Follow common Human Resources practices
• Explain how quality is monitored and maintained (if part of the HR department)

Example Management Traineeship Program – Food and Beverage

Stewarding

• Care and handling of equipment
• Stewarding costs and control of breakage
• Handling different area of the department
• Chemicals used
• Administration
• Monthly inventory

Beverage Service

• Back of house areas
• Assist bar tender with duties
• Care and handling of bar equipment
• Hygiene regulations of the local authority
• Safety regulations regarding beverage service
• Duty rosters
• Budgeting for a bar
• Shadow the sommelier
• Inventory

Food Production

• Food production management
• Understanding menu design and menu engineering
• Outlet kitchen operations
• Main kitchen operations and layout
• Banqueting operations

Food Service Outlet

• Handling and care of equipment
• Participate in the role of waiter/waitress, host/hostess, cashier and team leader
• Maintaining breakage reports
• Financial controls and performance systems

Room Service

• Room amenities
• Stock inventory
• Financial control systems
• Participate in the role of waiter/waitress, team leader and sales agent

Food and Beverage Administration

• Colleague development
• F&B quality and CSI scores
• Entertainment
• Mini bar
• Beverage ordering and control
• Shadow the Assistant Director of F&B
• Restaurant reservations

Conference and Incentive Operations

• Control of breakages
• Handling a function
• Shadow the operations manager

Conference and Incentive Administration

• Administration
• C&I sales