Vacancy Details

At Jumeirah we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunities, employing over 10,000 colleagues from over 90 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa, U.S.A and the Middle East.

JG3472 - Villa Butler - Dar Al Masyaf - Madinat Jumeirah

Business Unit Madinat Jumeirah
Department Rooms Division
Function Rooms Division
Location UAE - Dubai
Job Type Full Time Unlimited (UAE Business Unit)
About Jumeirah and the hotel:

The Madinat Jumeirah is a magnificent tribute to Dubai's heritage and is styled to resemble an ancient Arabian citadel.  With two grand boutique hotels, courtyard summer houses, a traditional souk, Talise Spa, the region's leading conference and banqueting centre, unlimited recreational facilities and the superlative Quay Health club this combines to make the Madinat Jumeirah the most fascinating Resort in the world.

About the role:

Purpose 

Ensure all guest requirements & needs are met and demonstrate a high & consistent level of organization & management at all times. Communicate with and provide feedback to the Butler Team Leader by being proactive in anticipating guest needs & requirements.

 

Main Duties

  • Bear a full & comprehensive knowledge of the hotel, including all departments, services & outlets.
  • Help and assist all the guests in a friendly and educated manner.
  • Build a thorough rapport with all in-house guests in all the summer houses and maintain interaction in order to facilitate guest recognition and obtain specific individual needs, likes, and dislikes in order to maintain guest history files.
  • Maintain a high level of communication & feedback within the department.
  • Identify and anticipate guest needs and action immediately.
  • Ensure privacy and security of in-house guests in every summer house.
  • Ensure the Jumeirah greeting/arrival procedure is followed at all times.
  • Ensures all expected arrival rooms/suites are checked and in order.
  • Provide cashier and currency exchange service.
  • Upsell rooms/suites and cross sell all outlets within the resort and Jumeirah International.
  • Report for duty punctually in accordance with the issued department duty roster.
  • Adhere at all times to the butler's Grooming & Uniform Standards.
  • Abide by all policies and procedures as provided in the butler services SOP manual as well as the hotel & company policies and procedures at all times.
  • Adhere to all hotel health & safety policies.
  • Have working knowledge of the hotel operating system (Oracle) and point of sale (Micros).
  • Establish & maintain a good working relationship with all the Departments in the hotel.
  • Have full understanding & knowledge of all in room/suite services, amenities, functions & systems.
  • Be fully responsible for the pantry and the reception desk in every summer house by ensuring the manning & cleanliness is controlled and both are correctly stocked & operationally prepared at all times according to set standards.
  • Attend daily shift briefings.
  • Ensure a full & complete shift handover.
  • Continually checks all public areas inside and around the summer houses.
  • Co-ordinate & liaise at all times with the butler order taker/ team leader.
  • Assist & co-ordinate all in room/suite guest needs & requirements.
  • Refresh the rooms/suites & assist with turndowns.
  • Ensure all rooms/suites are maintained & serviced as required.
  • Coordinate laundry and pressing collection and delivery.
  • Provide a full shoeshine service.
  • Unpack/ pack guest luggage as requested.
  • Report any suite maintenance requirement according to standard procedures.
  • Deliver and place the evening amenities or gifts.
  • Deliver newspapers & magazines to all rooms/suites.
  • Maintain full control of the bar replenishment,
  • Provide beverage service to all rooms/suites.
  • Take orders for private dining.
  • Support & assist the senior management.
  • Perform other duties & responsibilities as assigned by the senior management.
About you:

Qualification

Essential

  • High School Diploma

Desired

  • Completed a course in hospitality management

Experience

Essential

  • Minimum of 3 years experience in a 5* hotel

Desired

  • Minimum of 1 year experience as a butler or in a similar role in a 5 * hotel

Skills

Essential

  • Good English 
  • Good communicaiton skills
  • Enthusiastic with the ability to motive a team
  • Able to work on weekends

Desired

  • Able to communicate in 1 foreign language other than English (Russian, Italian, Spanish, German, Arabic, Chinese, Japanese)
About the benefits:

This position offers a competitive salary and package which includes but is not limited to company accommodation, flight ticket after completion of 2 years of service, company provided transportation, free duty meals and medical insurance.

Terms & Conditions

In the next step, you will have the opportunity to enter our employment application process. This application process consists of multiple steps designed to collect information about your skills and interests, which will then be matched against the job requirements.

Your decision to enter the application process by supplying your personal information indicates you understand and agree with the following disclaimer:

The information I am submitting is complete and accurate and I am aware that proving false information during any of the steps of the application process will lead to the rejection of my application or termination of my employment.

I may be required to produce original documents that verify my employment history and educational qualifications.

By providing my personal data, I consent to Jumeirah International LLC based in Dubai, United Arab Emirates (the "Company") and the Jumeirah group of companies (collectively "Jumeirah") processing that data for the purpose of processing and assessing my application, sending me announcements of future job opportunities or for administrative purposes within Jumeirah and in particular to the processing of any sensitive personal data relating to me, including, as appropriate:

information about my physical or mental health or condition or relating to any criminal proceedings in which I have been involved in order to take decisions as to my suitability for employment; and my racial or ethnic origin or religious or similar information in order to monitor Jumeirah's compliance with equal opportunities legislation.

Jumeirah may make such information available to any Jumeirah group companies, and third parties who provide relevant products or services to Jumeirah Group (such as recruitment consultants, data processors, website hosting service providers, advisers and outsourcing service providers).

I consent to the transfer of such information to any company within Jumeirah and such third parties outside the European Economic Area throughout the world in countries where data protection laws may not exist in order to further my employment application.

Apart from such third parties, Jumeirah will not trade, sell or share my personal data to any other third party, without my consent, unless required by law.

Terms & Conditions

In the next step, you will have the opportunity to enter our employment application process. This application process consists of multiple steps designed to collect information about your skills and interests, which will then be matched against the job requirements.

Your decision to enter the application process by supplying your personal information indicates you understand and agree with the following disclaimer:

The information I am submitting is complete and accurate and I am aware that proving false information during any of the steps of the application process will lead to the rejection of my application or termination of my employment.

I may be required to produce original documents that verify my employment history and educational qualifications.

By providing my personal data, I consent to Jumeirah International LLC based in Dubai, United Arab Emirates (the "Company") and the Jumeirah group of companies (collectively "Jumeirah") processing that data for the purpose of processing and assessing my application, sending me announcements of future job opportunities or for administrative purposes within Jumeirah and in particular to the processing of any sensitive personal data relating to me, including, as appropriate:

information about my physical or mental health or condition or relating to any criminal proceedings in which I have been involved in order to take decisions as to my suitability for employment; and my racial or ethnic origin or religious or similar information in order to monitor Jumeirah's compliance with equal opportunities legislation.

Jumeirah may make such information available to any Jumeirah group companies, and third parties who provide relevant products or services to Jumeirah Group (such as recruitment consultants, data processors, website hosting service providers, advisers and outsourcing service providers).

I consent to the transfer of such information to any company within Jumeirah and such third parties outside the European Economic Area throughout the world in countries where data protection laws may not exist in order to further my employment application.

Apart from such third parties, Jumeirah will not trade, sell or share my personal data to any other third party, without my consent, unless required by law.